CWG Markets
FAQ's

CWG Markets LTD, is registered in London, UK with company number 08888720. It is regulated by the Financial Conduct Authority (FCA), under the firm reference number FRN 785129 and the Vanuatu Financial Services Commission (VFSC), with registration no. 41694. CWG provides an advanced trading platform for global investors to trade in the international market. For more detailed information, please visit the 'about us' page on the official website https://www.cwgmarkets.com

CWG Markets is fully authorized and regulated by the Financial Conduct Authority (FCA) of the United Kingdom. CWG abides by the FCA's capital management regulations for the financial service enterprises, deposits of all customers' funds in the investor segregated account which is opened by Barclays Bank and strictly follow the legal provisions including risk management, staff training, accounting and auditing.

CWG Markets has joined the UK financial services compensation scheme (FSCS). If CWG Markets has problems or is unable to repay for any reason, the segregated customer funds cannot be used to repay the creditors of CWG Markets. Eligible claimants are entitled to a compensation of up to GBP 85,000 provided by the FSCS through the financial services compensation scheme.

You may search the regulatory number of CWG Markets and check our firm reference number FRN 785129 on the FCA website

Regulatory website: https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000003uH2bTAAS CWG Markets (VFSC) is registered with the Financial Services Commission of Vanuatu under regulation number 41694.

CWG Markets strictly takes all necessary precaution in accordance with the relevant laws and regulations to ensure the security of our investor’s personal information. For more details, please refer to our Privacy policy.

CWG Markets collate the best offers of financial products from a number of top banks for investors to use when trading. The CWG hierarchical quotation system allows customers' high-value transactions to be quickly traded through the quotation levels provided by a variety of liquidity providers, so that no matter how large the transaction volume is, the best transaction price can be obtained.

At CWG Markets, you can use leverage to trade flexibly. The leverage ratio of different account types can be from 1:1 to 1:1000. To minimize your trading risk, margin and leverage will be adjusted dynamically based on the net value of your account and the data releasing period.

1: Standard Account

2: Advanced Account

3: Institutional Account

4: Instant Account

The leverage of forex instruments in the instant account is adjusted automatically with the net value:

Note：During the leverage adjustment period, the leverage of the original position and the newly created orders during the restriction period will be reduced.

Financial News: 30 minutes before the release of the major financial news (UK, US, Europe and Japan) to 30 minutes after the release, the maximum available leverage for the account is 1:500 for foreign exchange

Weekend: Platform time (Summer Time GMT+3, Winter Time GMT+2) from 22:00 on Fridays (2 hours before the closing of the Forex market) to 02:00 (two hours after the opening of Forex market) on the next Monday, the Forex leverage will be adjusted to 1:500

Holidays: The leverage may be adjusted based on the risk during holidays, and you will be notified earlier. You can check in the MT platform and click mailbox to view it.

Notes: All the current holding position and new positions leverage will be decreased during the adjustment of leverage

We practice treating every client fairly and openly, and we adopt the common practice of dealing with slippage in the industry. CWG will not interfere with the client’s transaction and the price at which the order is actually executed, so as to ensure that the customer receives the real-time and accurate quotation. Price improvement, also known as ‘positive slippage’, occurs in fast-moving markets when the price changes between the time you place your trade, or when your order is triggered, and the time your order is executed. In this case we won’t reject your trade or order, we will simply execute it at the better price. Under each circumstance, CWG will bring about more rational price to the clients under the market trend. However, under equal condition, the price will also be low under declining market trend. All quotations of clients come from CWG partners and in order to ensure that our customers can get the most advantageous price under the favorable market trend, we have invested heavily to choose the most reputable and powerful liquidity providers.

CWG strictly takes all necessary precaution in accordance with the relevant laws and regulations to ensure the security of your personal information. For more details, please refer to our Privacy policy.

CWG Markets may require you to provide your personal information. Our privacy policy tells you the scope, content and legal basis of the information you need, and how we handle your personal information.

Tax payment is the investor’s personal responsibility, please refer to the laws and regulations in your country or region or consult a legal expert opinion.

All relevant business terms and conditions can be found on the official website of CWG Markets - about CWG - legal documents, including privacy policy, dispute resolution, data security, risk disclosure, order execution policy, etc.

It's very simple to open a live account at CWG Markets. Click the 'Create account' button in the top right corner of the website home page, then fill in the relevant items according to the prompts, and provide the relevant account opening information as required.

CWG Markets will send you the successful account opening confirmation by e-mail, including the account ID of the trading platform, the password of the demo account, etc. Please keep all relevant emails of account opening notice for login.

CWG Markets strictly takes all necessary precaution in accordance with the relevant laws and regulations to ensure the security of our investor’s personal information. For more details, please refer to our Privacy policy.

If you need to change e-mail address, on the website customer section, click the drop-down box in the upper right corner, select the security center, type in the original e-mail and new e-mail, and obtain the verification code for replacement.

If you need to change your phone number, please use the email you’ve created for your account opening to email us at [email protected] , and indicate the name + email + the reason for changing the telephone number + the wrong telephone number + the correct telephone number. We will amend them for you after receiving your email.

Customers can use the account opening email to send an e-mail with a copy of the new address certificate to [email protected] for application. We will update your information. Customers can confirm the new address in the account management center.

Our platform is protected by SSL (Secure Socket Layer). All sensitive information submitted by our customers, such as credit card numbers, passwords, etc. is automatically transferred by SSL to a secure environment.

There are several deposit limitations on your account. These limitations vary depending upon the country in which you are residing. The maximum deposit amount per transaction is outlined on the deposit page for each of the available payment methods. In certain circumstances you may encounter a limit on your Deposit for credit reasons, to meet your Margin requirements you should consider reducing the total number of your open Transactions. For more information, please refer to the Standard Terms of Business.

The Tax Identification Number (TIN) is a personal number used for tax purposes in your tax country (i.e. the country in which you report your taxes).

The Common Reporting Standard (CRS), developed in response to the G20 request and approved by the OECD Council on 15 July 2014, calls on jurisdictions to obtain information from their financial institutions and automatically exchange that information with other jurisdictions on an annual basis.